About Adel
Business Analyst certifié ScrumLeague et SAFe doté de 10 années d’expériences spécialisé dans le pilotage de projet, la conception de processus métiers et la réalisation de recette fonctionnelle au sein d’entreprises Grands Comptes.
Certifié Business Architect et expérimenté dans la livraison de bout en bout de la chaine de valeur des processus BPM, CRM et BI.
Un exemple de projet type est en cours de prestation à iQera en tant que Product Owner au sein de l’équipe TERA sur des problématiques de processus métiers et relation client dans le but de maximiser la valeur et assurer la coordination entre les équipes opérationnelles et IT dans un environnement multi-technologiques.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- iQeraPega Business ArchitectBANKING AND INSURANCEApril 2022 - Today (4 years and 2 months)Paris, FranceAs part of the digital transformation program, the objective is to implement a strategic CRM in charge of covering Front to Back Office operational activities of debt recovery and litigation in a Cloud and Micro services context.- Promoted agile best practices and the structural reorganization of the project based on the inventory of its managerial and operational layers- Monitored the project in terms of Burndown Chart and Roadmaps composed of project items and dependencies- Designed assisted payment and telephone workflows with the incorporation of Diabolocom Computer Telephony Integration solution- Engaged creativity in order to solve complex business problems
- Societe Generale Corporate and Investment Banking - SGCIBPega Business ArchitectBANKING AND INSURANCEMarch 2021 - March 2022 (1 year)Paris, FrancePost-market processing to maintain CRM platform upgrades in order to facilitate the user experience and optimize the performance of the operational teams thanks to automated and manual workflows.- User journeys design in terms of nominal, alternative and exceptional kinematics- Management of the life cycle of business needs in the roadmap- Test plans design and execution of acceptance and non-regression tests
- AXASenior Business AnalystBANKING AND INSURANCEMarch 2019 - December 2020 (1 year and 9 months)Paris, FranceIFRS17 regulatory program to implement the standardization of accounting data presentation exchanged at international level in Microsoft Azure Cloud environment.- International program deployment- Coordination of the cross-disciplinary steering committee- Management of all the data integration process in centralized Data lake
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Education
- Engineering degree, Artificial IntelligenceEFREI Paris2013Engineering degree, Artificial Intelligence
- Faculty of Computing, Engineering and TechnologyStaffordshire University2011Faculty of Computing, Engineering and Technology