About Abass
I am a highly motivated and skilled professional with a diverse background in business management, property co-hosting, and translation services. With experience in managing operations, maximizing revenue, and providing top-tier concierge services for luxury properties, I specialize in offering tailored solutions to high-end clients. I have also developed expertise in translating documents from English to French, providing precise and contextually accurate translations for legal, business, and marketing materials. With a strong commitment to client satisfaction and quality, I am dedicated to delivering exceptional service and achieving client goals.
English
Native or bilingual
French
Fluent
German
Basic
Can work on-site
Paris (up to 50km)
Experience
- Microsoft Data CentreFreelancerJanuary 2023 - February 2025 (2 years and 1 month)Madrid, Spain• Provided technical support and troubleshooting for data center operations, ensuring high system uptime and reliability.• Assisted in server maintenance, hardware installations, and software updates.• Conducted diagnostics on network connectivity issues and security protocols.• Worked with cloud computing infrastructure, supporting Azure-based services.• Maintained compliance with data protection and security policies.
- Jung LogisticsIT Support Controller / Helpdesk TechnicianJanuary 2021 - January 2023 (2 years)Dambach-la-Ville-Straße, Rauenberg, BW, Germany• Provided first-line helpdesk support to employees, resolving hardware, software, and network issues.• Diagnosed and troubleshot Windows OS, Microsoft Office, and enterprise applications.• Set up and maintained user accounts, email configurations, and access controls.• Installed and configured computers, printers, and other peripherals for end-users.• Managed ticketing system, ensuring timely response and resolution of IT incidents.• Assisted in inventory management for IT equipment and conducted system audits.• Provided remote and in-person technical support to optimize IT operations.
- EROS GroupTechnical Support & Customer ServiceApril 2016 - December 2018 (2 years and 7 months)Dubai - United Arab Emirates• Assisted customers with technical inquiries and troubleshooting of consumer electronics.• Provided after-sales support, resolving complaints and product issues.
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Education
- Master of Science in Health InformaticsKintampo College of Health and Welfare Sciences2020Diploma in Health Information -
- Bachelor of Science in MarketingUniversity of Studies Ghana Professionals2012Diploma in Sales (Marketing)