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Data protection center


Effective Date: 25 May 2018

1. Introduction

The protection of your personal data is important to us.

We are committed to collecting only the data that we need to provide you with the best possible service, to ensuring its confidentiality and security, including when we use service providers, and to making it easy for you to exercise your rights regarding your data.

Our primary commitment is to comply with applicable data protection legislation.

We comply with the obligations of the General Data Protection Regulation(also known as "GDPR") and all national laws implementing this regulation in the states in which we operate. In particular, we ensure compliance with the so-called "Law on IT and Freedoms" of 6 January 1978, as amended, for France, the Federal Data Protection Act (BDSG) for Germany, the Law on the Protection of Individuals with regard to the Processing of Personal Data of 30 July 2018 for Belgium, and the Spanish Organic Law 3/2018, of 5 December 2018, on the Protection of Personal Data and Guarantee of Digital Rights.

Here we describe what we do with your data.

This policy describes the personal data we collect, how it is used and, if applicable, shared, and your rights concerning this. It applies to all users of Malt services. We advise that you read it carefully. We have done our utmost to make it clear, easily understandable, and accessible at any time while using the website.

We strive to be as clear as possible.

However, if you are not familiar, for example, with the terms "vigilance", "freelancer", "cookie, " or "factoring/cash advance", you can find definitions of these key terms by consulting our glossary at the end of this charter.

Should you require clarification or have any questions for us regarding the policy, you can contact our DPO team at [email protected]

Be aware that features to help manage your data and protect its privacy and security are available in our Data Protection Centre, which is available at the following address:

Effective date:

The updated Privacy Policy will automatically take effect for all active users as of 25 May 2018.

We reserve the right to make changes to this Privacy Policy at any time. The most current version of this Policy governs our use of your data and will always be kept available at

Should we make any substantial changes to this privacy policy, we will notify you using the email address you provided via the site.

2. Data controller: Malt Community

Malt Community, a public limited company with a Board of Directors, listed on the Paris Trade and Companies Register under no. 791 354 871, with its registered office located at 241 rue Saint Denis, 75002 Paris.

3. Contact information for our DPO

You may address any questions regarding the protection of personal data at Malt, or send a request to exercise your rights to access, rectify, oppose, delete, limit, transport, or determine what happens to your data after your death, to our Data Protection Officer:

- by email at: [email protected]

- by post, addressed to: DPO, Malt Community, 241 rue Saint Denis, 75002 Paris PARIS

4. Data we process


Within the context of your use of our services and your navigation of our website, Malt processes several categories of data, which are detailed below. This data originates from:

We do not process certain categories of data (sensitive data), such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, biometric data, data concerning health, or data concerning people's sex life or sexual orientation.

4.1 Freelancer data

We will inform when requesting data whether the information is mandatory.

Means of collection Category Details
Communicated by the Freelancer Personal information - Last name
- First name
- Place and Date of birth
- Gender
- Email address
- Occupational category
- Geolocalisation at the time of the login
- Profile picture
- Nationality
- Address
- If applicable, official national identification number
Information relating to communication with our teams - Emails
- Dates and duration of phone calls
- Summary of communication, if necessary to follow up your requests or to provider you with support
Professional information - Professional experience
- Skills
- Portfolio
- Assignment preference(s)
Legal Structure - Names
- Legal form
- Identity of the company's legal representative
- Legal documents that vary according to the structure of your company and in particular: name; address of the registered office, official national identification number (if applicable); directors (in case of legal entities); provisions governing power of attorney, or the legal structure.
Banking information Bank account statement
Additional information concerning your profile (optional) - Integration of your social network accounts (Twitter, Behance, StackOverflow, Github)
- Certifications and training courses
- Languages
Information on completed assignments - Comments from your clients
- Reviews left by your clients
Generated by your use of the Marketplace Browsing data Required cookies and other cookies subject to your consent and IP address
Transaction information Transaction details (e.g. payment for your assignments)
Recommendations External recommendations resulting from your requests
Data relating to the use of secure messaging - User identification (sender and receiver)
- Date and time the message was sent
- Message content, when necessary for fraud prevention and user support.

4.2 Client employee data

Means of collection Category Details
Communicated by the client / client's employees using the Marketplace Personal information - Last name
- First name
- Date of birth
- Gender
- Email address
- Profile picture
General information about the company - Sector of activity
- Number of employees
- Company logo
Legal structure - Billing information
- Accounting contact
Information relating to assignments - Feedback from freelancers who have completed assignments for your company
- Comments left by these freelancers
Information relating to communication with our teams - Emails
- Dates and durations of phone calls
- Possible content of exchanges, when necessary in order to combat fraud and provide support to users.
Browing data Required cookies and other cookies subject to your consent and IP address
Generated by your use of the Marketplace Transaction information Transaction details
Data relating to the use of secure messaging - User identification (sender and receiver)
- Date and time the message was sent
- Message content, when necessary in order to combat fraud and provide support to users.

4.3 Statistical information regarding your use of our services

For example, we collect statistics:

5. Cookies

We use authentication cookies, security and site integrity cookies, location cookies, cookies relating to site functionality and services, analytics and search cookies, and cookies to deliver advertising messages. You can accept, decline, or set your cookie choices when you first log into the Marketplace, and you can amend your choices at any time by visiting the cookies section in our data protection centre, available here: You will also find a more detailed description of the cookies we use.

6. Legal Foundations and Aims


Malt processes most of your personal data as part of the service agreement you entered into when you registered on the site, by accepting our terms and conditions (if you wish to review our terms and conditions again, you can find them here). However, we may process certain data relating to you on the basis of your consent, on account of legal obligations, or in line with our legitimate interest in the processing of this data.

Malt and its partners or subcontractors shall process your personal data, in particular, when you log into the Marketplace, when you register on the Marketplace, during your activity in the Marketplace, such as, during your communication with freelancers, with potential or existing clients during the assignment, during your use of the services available on the site (including the assignment payment service and the factoring service), as well as within the scope of communications you may have with our teams in the context of support regarding the use our services or the offering of assignments.

When you register with Malt, Malt will process your personal data to the extent that this is necessary in order to complete your profile, verify your business, process your business proposals, and manage your assignments and payments, as well as to support and assist freelancers and clients in the use of the Marketplace. Malt may also forward your profile to a client if it matches their search parameters.

The data we collect allows us to provide, manage, protect, and improve our services, to develop new services, and to protect both our users and ourselves against potential fraudulent use of our Marketplace.


In particular,

6.1 Data processing to execute the service contract

Based on the execution of the service contract you entered into when registering on the site, by accepting our terms and conditions of use (if you wish to review our terms and conditions of use again, you can find them at, by which we are bound, we use your data to provide you with our services, and in particular, any data you communicate to us during the creation and management of your profile, as well as the data required for the creation, monitoring, and invoicing of an assignment, communications you may have with our support service or within the framework of the integrated secure messaging system, and the communications we send to you in relation to the use of our services or the monitoring of your account, is processed within this legal framework.

In particular, within the context of the execution of the service contract, we process your data:

6.2 Data processing to ensure Malt's legitimate interest

To ensure our legitimate interest, we use your data for the purpose of managing and securing access to our website, or to combat fraud, or to justify our accounting (editing of invoices on your behalf and on behalf of your business partners, justification of our service charges).

More specifically, we process your data on the basis of our legitimate interest in order to:

When registering with Malt, we ask that freelancers provide a number of documents relating to their identity, as well as legal documents concerning their legal structure.

This data and these documents serve two purposes:

To assist you in case of difficulty in using the platform or in case of a help request, especially in the event of a dispute with another user.

6.3 Data processing based on your consent

We may also collect your consent prior to processing certain data,

6.4 Data processing to ensure our legal obligations

Finally, we process certain data on account of the legal obligations imposed on us within the context of the management of payments made via the Marketplace, and, in particular, with regard to the fight against the funding of terrorism and money laundering.

7. Recipients or category of recipients and transfers to countries outside the EEA


Malt is the recipient of personal data collected via the Site.

Some of the services and features made available to you by Malt require us to share information with other users or with our business partners. We may also share this information for legal purposes or in the event of litigation.


Malt is the recipient of personal data collected via the Site.

We will only share your personal data with third party companies, organisations, or individuals in the following circumstances:

7.1 Sharing with clients

Sharing of the freelancer's identifying information and, if applicable, data identifying his company, with clients, when the freelancer sends them a business proposal and legal documents relating to his services and, if applicable, data identifying their company when an assignment is launched.

7.2 Sharing with trusted partners and providers

When necessary, for external processing purposes, and only in this case, we pass on this data to our partners, such as MangoPay and Finexkap, and to trusted service providers; our subcontractors. They will process your data on our behalf, as instructed by us or as contractually agreed, in accordance with this policy and in compliance with any other appropriate security and confidentiality measures.

a) Data localisation

All our servers on which your data is stored are located in Europe. In very exceptional cases, some of our service providers whose principal place of business is in a country outside the European Union may need to transfer your data to that country. In this case, we check beforehand that they are respecting their obligations in terms of the protection of our users' data, and we put in place a "transfer tool", such as standard contractual clauses, to ensure that your personal data benefits from a level of protection equivalent to that offered within the European Union.

b) Our service providers

Below you will find the names of our partners and service providers and, where applicable, the link to their website and their data protection policy, the contact address for data protection issues, the purpose for which they are involved and the location of the data, and the transfer tool used to ensure a level of protection equivalent to that offered within the European Union if they are located outside the European Union or are likely to transfer data outside the European Union.

We will only share your personal data with them for the purposes set out below.

Name of the Service provider Purpose(s) Data localisation
MangoPay SA
10 Boulevard Royal L-2449 Luxembourg
[email protected]
Mangopay opens a payment account on your behalf, enabling you to receive or execute a payment for the assignments carried out via our service. MangoPay also verifies that cash flow via the Marketplace does not originate from money laundering and is not used to fund terrorism. Luxembourg (EU)
Defacto SAS
50 rue Marguerite de Rochechouart, 75009 Paris 
Contact:  [email protected]
Company specialising in no-cost cash advancs of Freelancer invoices issued via the Marketplace through the provision of participatory loans for which Malt stands surety France (UE)
Billie GmbH
Charlottenstraße 4, 10969 Berlin
Company specialising in the repurchase of invoices from freelancers issued via the Marketplac Germany (UE)
Chartio Inc, and Google LLC (Google analytics) Compilation of statistics. Transfers to the U.S. are possible - secured by means of standard contractual clauses.
Sending emails to site users and anyone invited by a user to use Malt or write a recommendation concerning Malt. Data Transfers to the United States - standard contractual clauses and implementation of additional safeguards.
MongoDB and service providers responsible for ensuring the security of our information system and, in particular, our website and the data you provide to us. Back-ups of our database with Mongo DB. Data Transfers to the United States - standard contractual clauses and implementation of additional safeguards.
Google Cloud Platform Hosting of data processed by Malt. Belgium, Saint Ghislain. In the case of data transfers to the United States - standard contractual clauses and implementation of additional safeguards.
Calendly Scheduling appointments with client managers and freelancers at Malt. Data Transfers to the United States - standard contractual clauses and implementation of additional safeguards.
Looker Data analysis. Data Transfers to the United States - standard contractual clauses and implementation of additional safeguards.
Trust Pilot Collection of Marketplace user reviews. Storage within the EU, however, in case of transfers, and in particular to subsequent subcontractors, standard contractual clauses and additional safeguards. Marketing, emails. United States - standard contractual clauses and additional guarantees.
Hubspot Marketing, emails. United States - standard contractual clauses and additional guarantees.

7.3 Sharing with our investors, accountants, and auditors within the context of potential fundraising

Malt may share information about freelancers and client employees who are registered with the Marketplace and use our services, in order to respond to requests for information from our investors, accountants, and any auditors, including in conjunction with any fundraising or auditing of the use of funds raised.

7.4 With authorised third parties

We may retain or disclose your information if we believe that it is reasonably necessary to satisfy any legal or regulatory obligation, legal process, or administrative request, to protect the safety of any person, to address any fraudulent, security-related, or technical issues, or to protect the rights or property of our users.

Important: Malt does not resell your data/information and documents you entrust to us to third parties, and we do not disclose personal and private information other than in the instances described in this Data Protection Policy.

8. Retention period or criteria for determining retention periods

As a general rule, we retain your information for the following periods:

Depending on the specific situation, we can retain your personal data for longer periods. In particular, this will be the case if any of the following periods are longer: (i) as long as necessary for the activity or service involved; (ii) any retention period required by law; or (iii) the statute of limitations during which legal proceedings may be brought for the purpose of defending our interests.

9. Data security

We implement appropriate technical and organisational measures to ensure the continued security, confidentiality, integrity, availability, and resilience of our information system and your data, and to protect the personal and other data we process against destruction, loss, alteration, and unauthorised disclosure of / access to data that is transmitted, stored, or otherwise processed.

We undertake to use all available means to ensure the security and confidentiality of this data, in particular:

10. Rights

In accordance with the GDPR and the provisions of the French law on the protection of personal data, known as the "Law on IT and Freedoms" of 6 January 1978, as amended, and the applicable national laws on the protection of personal data applicable in the states in which we operate, you have the right to object to the use of your personal data, based on our legitimate interest, in particular in the field of prospecting and direct marketing, as well as a right of access, rectification, deletion, limitation, opposition and to the portability of your personal data. You also have the right to request human intervention in the event of an automated decision concerning you. Finally, you have the right to appoint an administrator for your data in the event of your death.

You can find descriptions of each of your rights in the data protection centre, which we make available at The means by which to exercise these rights are also outlined there.

10.1 Access rights

You have a right to access the data concerning you that is processed by Malt. This entitles you to view the data we hold in relation to you and, if you wish, to request a copy, within the limits of respect for the rights of third parties whose personal data may be included in the data concerning you.

10.2 Rights to rectification

Under the applicable data protection regulations, you may request that we correct any personal data concerning you that is inaccurate. You may also request that incomplete personal data concerning you be completed, including by providing a supplementary statement.

In order that you can exercise this right as easily as possible, we invite you to apply these changes and additions directly within your profile. If you feel that other data relating to you requires changing or completion, and you are unable to make this change yourself, we invite you to submit your request directly in the 'Your rights' section in our data protection centre, or by writing to us at [email protected]

10.3 Deletion rights

You have the right to request the deletion of personal data concerning you within the shortest possible timeframe, subject to our legitimate interest, or any legal obligation requiring us to retain such data.

For security reasons, and to avoid undesired account deletion, we invite you to perform this step independently when logged into your account, by following this link:

With respect to your profile data, you should keep in mind that search engines and other third parties may still retain copies of your public profile information for some time after you have agreed to be listed, even after you have deleted the information from the Malt site or disabled your account. However, Malt is not responsible for any such processing of your data by third parties. If you wish, you can exercise your right to dereferencing directly with these search engines. For example, to submit such a request to Google, you can use the tool provided by the search engine here.

10.4 Right to the limitation of processing

You may request that Malt limit the processing of your data (for example, the act of making your profile temporarily unavailable on the site), where any of the following apply:

a) You dispute the accuracy of your personal data. In this case, we will conceal your data for a period of time sufficient to allow us to verify its accuracy;

b) You believe that your data is being processed unlawfully and you object to its deletion, instead demanding the limitation of its use;

c) We no longer require your personal data for the purposes of processing, but it is still required to enable you to establish, exercise, or defend a legal claim;

d) You have exercised your right to oppose under Article 21(1) of the General Data Protection Regulation. We will restrict the processing of your data while we verify whether the legitimate reasons we are pursuing take precedence over your right.

If we decide to lift the restriction on the processing of your personal data, we will inform you accordingly.

10.5 Right to oppose

You can object to the sending of communications, including commercial communications, by Malt. To this end, we provide an unsubscribe link in all of our emails to you, and you can manage your notification preferences directly in our data protection centre under the 'Your rights' tab,

You may also object, on legitimate grounds, to the processing of your data for which Malt relied on legitimate interest. Malt will then discontinue its processing, unless there are compelling legitimate grounds for the continuation of the processing (e.g. tax returns, social security returns, etc.) or for the establishment, exercise, or defence of legal claims.

10.6 Right to portability

You can request the portability of your Malt data at any time. By exercising this right, we undertake to transmit to you, within a reasonable time and in a machine-readable format, the data you have provided to us, whether declared by yourself or generated by your activity within the Marketplace.

10.7 Right to withdraw consent

To the extent that the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, this would not affect the validity of your past consent.

10.8 Ability to determine what happens to your personal data after your death

In France, the new Article 40-1 of the Data Protection Act allows individuals to specify directives regarding the retention, deletion, and disclosure of their data after their death.

A person may be appointed to carry out these instructions. The latter shall then be entitled, when the person is deceased, to take note of any directives and request their implementation with the concerned data controllers.

These guidelines are:

When these directives are general and concern all of the deceased's data, they can be entrusted to a trusted third party, certified by the CNIL.

Where specific instructions are involved, they may also be entrusted to data processors (social networks, online messaging services) in the event of death. They are subject to the specific consent of the person concerned and cannot result from the latter's mere approval of the general conditions of use.

In the absence of directives issued by the individual while alive, heirs will have the opportunity to exercise certain rights, including:

10.9 Right to file a complaint with a supervisory authority

Malt Community's main office is located at 241 rue Saint Denis, 75002 Paris. As such, the supervisory authority competent to deal with any request concerning us, including, if applicable, any user complaints, is the Commission Nationale de l'Informatique et des Libertés (CNIL). However, you may direct your request to any data protection authority, in particular within your country of residence, in the country where you work, or in the country of which you are a citizen, and the latter will forward your request to the CNIL.

If you wish to submit a request to the CNIL, you will find the contact information below:


3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07

Tel. : 01 53 73 22 22

(Monday to Thursday from 9 a.m. to 6:30 p.m. / Friday from 9 a.m. to 6 p.m.)

Fax : 01 53 73 22 00

Please note! The CNIL is not open to the public and does not provide information on site.

If you wish to file a complaint with the CNIL, you can fill out the online complaint form available at

If you have a question concerning your rights and freedoms with regard to data, you can consult the CNIL website:

To contact any other data protection authority in the European Union, you can refer to the European Commission directory. It lists all the contact details of the data protection authorities in EU Member States and is available here:


You can find other useful resources relating to the protection of your data in our Data Protection Centre:

- Our commitments and the actions we take to best protect your data;

- A tool to manage your preferences regarding notifications and communications;

- Information about how we use cookies and other tracking devices;

- Information on how to exercise your rights;

- A tab dedicated to exercising your right to portability.

If you have any questions about the protection of your personal data processed by Malt or if you wish to exercise your rights to access, rectify, erase, oppose, limit or transport your data, or to determine what happens to your data after your death, you can contact our DPO:

- By email: [email protected]

- By post: DPO, Malt Community, 241 rue Saint-Denis 75002 Paris


Vigilance: when a French company uses a service provider, it must ensure that the service provider is a registered company and is up to date with its tax and social security contributions. This is the duty of care as provided for under French law.

Freelancer: a freelancer is a self-employed person (not an employee, and does not have any employees) who is engaged in an intellectual (non-artisanal) profession. According to our General Terms & Conditions of Use, this refers to any individual or legal entity, that has either a SIRET number (French business ID number) and is registered with the Trade and Companies Register, the Trade Directory, the House of Artists, Agessa, with the status of micro-entrepreneur, or is practicing as a freelancer in accordance with the respective legal conditions, operating within France or abroad, and who offers its services to clients/project initiators via the site.

Cash advance: also known as "factoring." The cash advance is a service offered by Malt that allows a freelancer to be paid within 5 days from the end of their assignment (validation of the invoice by the client), even if the clientustomer has payment deadlines of up to 60 days. More information