Soufiene Ben Sabeur

Program Management to implement custom Made ERP for a Luxury Goods B2B leader on the Sales, Logistics, Production and Finance scope.

I provide strategic advisory and led transformation programs across multiple industries, collaborating with C-level executives, business leaders, and technology directors. My work focuses on defining strategies, designing operating models, and delivering large-scale transformation initiatives to drive business growth and operational excellence.

• Designed and implemented operating models to optimize processes and accelerate enterprise transformations, including back-office and ERP initiatives.

• Led omnichannel transformation programs, enhancing CRM and supply chain strategies, resulting in improved operational efficiency and financial performance.

• Developed frameworks for digital marketing and CRM teams, managing global, cross-functional teams to improve customer engagement and business outcomes.

• Delivered transformation plans to enable market growth, operational resilience, and technology flexibility during periods of disruption.

• Client Engagement Strategy: Defined a roadmap to segment customers, improving retention and reactivation rates.

• Agile Data Governance: Established governance frameworks for client data management, securing stakeholder alignment.

• Digital Transformation Roadmap: Initiated a 3-year plan for in-store digital transformation using Qlik to optimize processes and analytics.

• CRM and Analytics Projects: Managed five CRM and omnichannel projects to enhance data analytics and brand loyalty.

• Operational Redesign: Revamped after-sales service operations, increasing capacity without additional costs.

• GDPR Compliance: Directed a comprehensive compliance program, ensuring alignment with data privacy regulations.