About René
I'm drawn to complex problems — the kind that require both strategic thinking and the ability to build something real around the solution. Organizations restructuring, operations that have plateaued, situations that have started to break. That's where I do my best work.
I work with organizations at an inflection point — companies that have grown without building proper structure, operations focused entirely on the run that never had time to improve, organizations going through carve-outs, transitions or post-merger integration where everything needs to be rebuilt coherently and fast.
The work covers three things: framing and implementing business and digital transformations, improving operational performance in high-transactional environments, and stabilizing situations that are already breaking.
What gets built is never just a recommendation. It's the governance, the teams, the operating model, the measurement systems — the structure that makes results hold after the engagement ends.
Where I intervene specifically:
- Transformation programs — digital overhauls, post-merger integrations, carve-outs — designed with the right controls from the start so points of failure are caught early.
- High-transactional operations — claims processing, order-to-cash, procure-to-pay, shared services, ITSM — where volume pressure, manual handoffs and fragmented routing create waste, bottlenecks and SLA exposure.
- Environments where processes break under load — when volumes spike, teams are under-resourced, handoffs between entities create gaps, or no one owns end-to-end accountability.
- Situations in crisis — SLA breaches, project pipelines out of control, resource shortages without a reallocation plan, governance voids where decisions aren't being made.
I work across financial services, insurance, technology services and shared services environments across EMEA — wherever operations run at high volume and the margin for error is low.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- RYDGE CONSEILSenior PMO & CIO Office LeadOctober 2024 - Today (1 year and 8 months)Post-carve-out context with immediate risk of governance collapse and operational discontinuity from Day 1. Designed and deployed an integrated PMO and CIO Office framework — centralized portfolio steering, executive governance rituals, budget tracking, decision transparency mechanisms. Leadership regained full visibility and control over the program portfolio.
- HELPLINEOperational Performance TransformationDecember 2023 - October 2024 (10 months)A high-volume processing environment facing mounting SLA pressure with no sustainable path forward under the existing operating model. Redesigned the steering model from capacity-based to volume and unit economics, automated low-value manual activities, reengineered workload distribution. Processing capacity increased significantly without headcount addition. SLA compliance restored.
- SeequalisPrincipal ConsultantOctober 2023 - March 2026 (2 years and 5 months)In a competitive advisory market, differentiation required moving beyond time-and-materials models toward outcome-based propositions that address genuine C-suite imperatives. Led methodological excellence, developed impact-oriented offerings across PMO, CIO Office and process optimization, and coached consultants to operate at the strategic advisory level. Systematic engagement extension and elevated client positioning as a result.
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Education
- MBA – Master of Business AdministrationCardiff Metropolitan University2021
- Diplôme d’Ingénieur – Électronique & AutomatismeUniversité Technique de Sofia2005
Certifications
- Lean Six Sigma Black BeltHewlett Packard Enterprise2016
- Get Data into CelonisCelonis2024