Myriam A.

• Managed, mentored, and scaled a team of 7 client-facing data analysts, delivering critical insights using quantitative data (SQL, Contentsquare) for 140+ French customers on web and mobile applications.

• Orchestrated a global Hackathon involving 30+ data analysts while collaborating with key stakeholders (CEO, CPO, CTO), resulting in a reduction in false positives and a doubling of potential insights through new rule sets for the CS Insights product.

• Standardised and revamped the global onboarding process for 30+ analysts, creating an internal training process to enhance knowledge-sharing across the team.

• Developed and automated internal processes, including technical feasibility checks, reducing time spent by 50% and consolidating key data sources for client portfolio tracking.

• Spearheaded the creation and sale of an innovative Python-based benchmarking tool, generating an additional €80k in revenue, later integrated into Contentsquare's product suite.

• Led successful upsell initiatives, contributing to over $400k in professional services upsells, while maintaining a 92% renewal rate for clients with early intervention.

• Developed advanced metrics (skip rate, depth of reading) using SQL, enriching client insights and enhancing product value.

• Collaborated with product managers to refine CS Insights, improving insights accuracy and quality.

• Provided technical leadership in the implementation of Contentsquare for Apps, working on tracking and performance optimizations for mobile app behaviour analysis.

• Mentored 10+ analysts on complex projects, fostering technical growth and ensuring delivery excellence.

• Delivered actionable insights for web and mobile applications, helping clients optimise performance.

• Automated reporting processes, increasing efficiency and reducing manual workload.

• Implemented QA processes for Contentsquare SDK and database training for support and implementation teams, improving team capabilities.