Description

Forte d'une expérience solide au sein d'organismes de formation de référence tels que Studi et MyConnecting, j'accompagne les entreprises dans la gestion rigoureuse de leurs processus administratifs et financiers.

Mon parcours m'a permis de développer une double compétence rare : la gestion opérationnelle du cycle de facturation et la maîtrise des contrôles de conformité KYC. Rigoureuse et habituée aux environnements exigeants, j'interviens sur :

Gestion Administrative & Facturation : Suivi des dossiers, édition des factures et gestion des relances.

Conformité & KYC : Analyse documentaire et vérification de conformité selon les normes en vigueur.

Support Audit : Préparation et vérification de données pour garantir la fiabilité de vos dossiers.

Maîtrise des outils : Excel (reporting, suivi) et aisance avec les logiciels de gestion.

Bilingue Français/Anglais, je travaille en totale autonomie à distance. Mon objectif est de vous offrir un support fiable et précis pour vous permettre de vous concentrer sur votre cœur de métier.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Intrum
Handling Operator debt recovery
BANKING AND INSURANCE
November 2019 - August 2020 (9 months)
Served as a frontline representative for a leading global debt recovery firm,
balancing firm financial recovery targets with empathetic, solution-oriented
communication.
•Financial Negotiation & Recovery: Conducted high-volume outbound and
inbound calls to negotiate debt settlements. Successfully established
sustainable repayment schedules and structured payment delays to
maximize recovery while maintaining client rapport
•Dispute Resolution & Objection Handling: Utilized advanced active listening
and tact to address debtor concerns, de-escalate high-pressure
conversations, and provide clear, logical solutions to financial barriers.
•Data Integrity & File Management: Meticulously updated debtor profiles and
processed complex financial files, ensuring 100% accuracy in
documentation—a foundational skill now being applied to my Auditing
studies.
•Professional Correspondence: Managed a high volume of email
communication, ensuring all correspondence met strict legal and company
compliance standards.
•Bilingual Communication: Leveraged English and French fluency to assist a
diverse range of debtors, ensuring clarity in financial terms and repayment
obligations.
Professional Skill Invest
Accounting Clerk and Training
CONSULTING AND AUDITS
August 2020 - December 2020 (4 months)
■Accounting concepts ■Double ■Company
■Cash book ■Sales ledger ■Purchase ledger ■General ledger ■VAT ■Bank reconciliation ■Trial balance ■Profit and loss account ■Balance sheet ■Payroll ■PAYE ■NPS ■Income Tax Computation ■Annual Return
Concentrix
KYC Officer Back Office
BANKING AND INSURANCE
December 2021 - July 2022 (7 months)
•Client Onboarding & Due Diligence: Conducted comprehensive reviewing
and assessing of documentation for potential new clients to ensure
alignment with firm risk appetite and regulatory requirements.
•High-Risk Account Evaluation: Performed Enhanced Due Diligence (EDD) on
high-risk accounts, identifying potential red flags and providing detailed risk
assessments to senior management.
•Behavioral Monitoring: Actively monitored customer transaction patterns
and behavior within the firm to detect anomalies or suspicious activities,
ensuring proactive risk mitigation.
•Identity & Verification (ID&V): Executed the full KYC process, including:
Identity Verification: Validation of government-issued ID cards.
•Proof of Address: Meticulous verification of utility bills and official
documentation.
Biometric Verification: Utilizing advanced biometric tools to ensure the
authenticity of client identity.