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Pietro Silva

Ingénieur support Office 365

Can work in or around Paris

  • 48.8546
  • 2.34771
Propose a project The project will begin once you accept Pietro's quote.
Propose a project The project will begin once you accept Pietro's quote.

Location and workplace preferences

Location
Paris, France
Can work onsite in your office in
  • around Paris and 50km

Preferences

Project length
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months

Verifications

Freelancer code of conduct signed
Read the Malt code of conduct

Verified email

Languages

Categories

Skills (19)

Pietro in a few words

Avec une expérience de 9 ans au sein des entreprises dans le secteur automobile au Brésil, je suis arrivé en Europe depuis 1 an dans le cadre d'un changement professionnel. Actuellement en poste en tant qu'ingénieur support Office 365, je cherche une expérience similaire en France. En revanche, il s'agirait dans un premier temps d'un poste dans lequel je ne parlerais qu'anglais et/ou portugais car je suis encore débutant en français

Experience

Microsoft Corp - Microsoft

Tech

OFFICE 365 SUPPORT ENGINEER

Lisbonne, Portugal

August 2021 - Today (11 months)

Responsible for the customer support experience with Microsoft products:
Exchange Online, SharePoint Online, Microsoft Teams, Project, PowerApps, Power Automate, Power Virtual Agent, Power Shell and Dynamic 365.
Troubleshoot and solve customer technical issues. Identify cases that require escalation.
Create and maintain incident management requests. Drive technical collaboration and engagement.

Toyota - Toyota

Automobile

PRODUCT ENGINEER

São Bernardo do Campo, Brésil

June 2014 - July 2021 (7 years7 years and 1 month)

Design in 2D/3D CAD software new products (ex. Bumpers, Door Trim, Instrument Panel, Doors, Roof). Manage parts development, tooling activities preparation, production line, measurement tools, preparing and managing the schedule. Prepare PPAP documentation and manage the related activities.
Manage FMEAs execution performing the risk assessment and to provide support during process FMEAs execution.
Study technical viability and impacts of parts and material changes.
Analyze product modification proposals for cost reduction, preparing the studies, calculation, research of the technical and economic viability.
Manage tooling (injection and stamping) construction and approval schedule. Manage new material implementation activities.
Responsible for leading the development, study and implementation of new materials (polymers and metals) and products (ex.: bumpers and body), discussing with the related areas the best strategy.
Select new material suppliers.
Develop national material suppliers, polymerics and metallics, guaranteeing the quality and cost reduction. Evaluate on the lab the polymeric and metallic material according to ISO and ASTM standards.
Follow injection and stamping tryouts for new products and materials, analyzing possible failures and supporting with process modifications when necessary.

General Motors

Automobile

INTERN PRODUCT ENGINEERING

São Caetano do Sul, Brésil

February 2012 - December 2013 (1 year1 year and 10 months)

Prepare and design 3D tools for stamping and injecting with CAD. Quote new tools and prototype tools of the suppliers.
Quote modifications of tools of new vehicles and prototype parts. Simulate injection process and stamping of new vehicle parts.
Analyze the technical viability of tool modification and cost reduction proposals.

Saint-Gobain - Saint-Gobain

Mechanical Engineering

INTERN PROCUREMENT

Mauá, Brésil

February 2011 - December 2011 (10 months)

External recommendations

Check out Pietro's recommendations

Education

Certifications