Pierrick Ribes, Consultant en Mgt/Strat

Freelance

Consultant

France

June 2020 - Today

Group Customer Database and Customer Knowledge toolkit implementation aimed at driving customer loyalty and additional revenue – Conglomerate – in progress – Defined the project work streams and corresponding project planning – Led the programme from managing day-to-day execution, onboarding stakeholders, reporting, and working closely with data vendor in defining pertinent data-driven marketing campaigns use cases Omnichannel strategy to help with the investor roadshow and support growth objectives – Leading retailer – Defined the target omnichannel value proposition & Customer Experience – Developed the omnichannel roadmap & implementation plans including CAPEX estimates and recommended operating model

Azur Digital

Strategy & Advisory consultant

Dubai, United Arab Emirates

May 2019 - May 2020

Several customer engagement projects aimed at driving additional revenue & long-term customer loyalty – Various companies (i.e. mall operator, car dealership network, DIY retailer) – Analysed digital and loyalty programmes international trends – Defined the customer engagement programme strategy and associated data and digital initiatives – Described the functional requirements (e.g. touch points, customer data, analytics, marketing campaigns) and recommended organisation to operate the programme – Designed the high-level implementation plans including functional architecture and project roadmap A couple digital maturity assessments to design 3-year digital roadmap – Various industries – Developed and ran a digital maturity assessment focused on digital channels and operations – Selected and prioritised strategic initiatives to develop the 3-year digital roadmap

The Growth Works

Freelance Consultant

London, United Kingdom

February 2019 - April 2019

Growth strategy to address stagnating revenue – Food tour company – Analysed tours and activities market including investor landscape (e.g. funding rounds, acquisitions) – Provided recommendations on the operating model to support 3-year growth plan – Developed a financial model to visualise different growth and investment scenarios

Travelport

Acting Strategy Lead

London, United Kingdom

February 2018 - April 2019

Travelport

Senior Strategy Analyst

London, United Kingdom

July 2016 - January 2018

Stream of regional sales strategies looking at growth opportunities in under-invested markets – Analysed travel market of multiple regions and countries across LATAM and APAC – Identified product gaps and growth opportunities in under-served customer segments – Recommended an action plan ensuring alignment and accountability across product and sales teams Business case to support the expansion strategy of a new product – Built a data and hypothesis-driven sizing model to feed the product’s investment business case – Recommended a Go-to-Market strategy, considering the MVP’s functionalities and markets’ maturity – Refined the product roadmap to match customer feedback and market opportunities

Kurt Salmon

Senior Consultant

Paris Area, France

January 2016 - July 2016

Fast-tracked from Consultant to Senior Consultant E-Commerce strategy to address market share decrease – Grocery company – Designed the functional requirements for the e-commerce website redesign – Scoped and selected the solution and integrator (10 RFP, 5 short-listed) Distribution channel integration to support commercial transformation plan – Gaming company – Led the integration activities of 4 brokers (130 in total), directly managing 2 consultants – Prepared and managed integrations’ activities (i.e. organisation, sales and back office operations) – Implemented knowledge-sharing practices leveraging past work resulting in shorter turn around

Kurt Salmon

Consultant

Paris Area, France

January 2015 - December 2015

Organisational recommendations to support 2020 growth plan – Cosmetics company – Proposed alternative organisational models to better manage small brands and new strategic brands – Proposed a target organisation to cover digital functions and maximise synergies across regions Employee Experience definition and implementation to support Group digital transformation – Cosmetics company – Defined the Employee Experience programme to capitalise on workforce enablement (e.g. culture, collaboration tools, employee listening tools, governance) – Led successfully the proof of concept in China leading to the client sign-off

Kurt Salmon, part of Accenture Strategy

Business Analyst

Paris Area, France

February 2014 - December 2014

Growth strategy to achieve above market growth following a restructuring – Roofing manufacturer – Analysed the French and UK markets (e.g. market size, trends, demand structure, customer verbatim) – Identified a pipeline of differentiation opportunities and growth levers for prioritisation

Louis Vuitton - LVMH

Junior Retail Performance Manager

January 2012 - December 2013

– Created and implemented reporting on in-store performance metrics for the management team – Implemented the customer satisfaction programme (e.g. survey, selling ceremony) across EMEA – Proposed a statistical model to better understand the drivers of a store’s financial performance – Managed annual mystery shopping activities including agency management across 70 stores leading to a 10% score increase

Moss Bros Group plc

Sales Assistant

March 2010 - May 2011

› Day-to-day store operations (i.e. audit, cash management, store opening and closing, merchandising, security, loss preventions, price change process) › Sales targets contribution and follow-up (i.e. sales techniques, best business practices, product knowledge) › Highest standards of customer service involvement (i.e. stock return and exchange, complaints, customer advice)

TUI Travel PLC - Off the Piste

Manager and Representative

French Alps, France

December 2009 - January 2011

› Night patrol and on-duty team management (2-20 people) › In-resort events and activities coordination › Student safety enforcement

Vue Entertainment

Guest Assistant / In-store Trainer

February 2008 - March 2010

› Day-to-day store operations (i.e. cash management, merchandising, security, film theft prevention) › Sales targets contribution (i.e. sales techniques, best business practices, product knowledge) › Highest standards of customer service involvement (i.e. complaints, customer advice)

Pierrick Ribes

Consultant en Mgt/Strat - En formation Growth

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Pierrick in a few words

Experience

Freelance

Azur Digital

The Growth Works

Travelport

Travelport

Kurt Salmon

Kurt Salmon

Kurt Salmon, part of Accenture Strategy

Louis Vuitton - LVMH

Moss Bros Group plc

TUI Travel PLC - Off the Piste

Vue Entertainment

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