Laurie Guillodo

Consultante stratégie digitale, product management

Moves to Paris, Paris

  • 48.8546
  • 2.34771
  • Indicative rate €650 / day
  • Experience 7+ years
Propose a project The project will only begin when you accept Laurie's quote.

Availability not confirmed

Propose a project The project will only begin when you accept Laurie's quote.

Location and geographical scope

Location
Paris, France
Can work in your office at
  • Paris and 50km around
  • Paris

Preferences

Project length
Would prefer:
  • ≤ 1 week
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months
Would prefer avoiding:
≥ 6 months
Business sector
Would prefer:
  • Consulting & Auditing
  • Software Publisher
  • Education & E-learning
  • Environment
  • Energy & Utilities
+44 autres
Would prefer avoiding:
Digital Agency and IT company
Company size
  • 1 person
  • 2 - 10 people
  • 11 - 49 people
  • 50 - 249 people
  • 250 - 999 people
+2 autres

Verifications

Languages

  • Anglais

    Native or bilingual

  • Espagnol

    Limited working proficiency

Skills (22)

Laurie in a few words

Consultante expérimentée en digital et product management, avec 8 ans en conseil en stratégie et de multiples expériences en tech et digital health, principalement à l'étranger (Royaume Uni, Etats Unis, Singapour, Australie, Moyen Orient etc.).

Mon expérience est particulièrement focalisée sur les sujets suivants:
- stratégie digitale et commerciale, y compris stratégie de croissance pour les startups, définition de nouveaux business and operating models etc.
- product management, customer experience et customer success (head of product, customer journey, customer testing etc.)
- transformation digitale et management du changement

J’ai eu l’occasion de travailler dans de multiples industries y compris: tech, medtech & digital health, e-learning, chimie, pharmaceutiques, assurances, télécommunication, agro-alimentaire, manufacture, énergie, industrie hôtelière etc.

Experience

Hive

Software Publisher

Strategic engagement, customer success team

New York, États-Unis d'Amérique

January 2020 - June 2020

Led the rollout of Hive’s project management solution across five marketing agencies. Defined and executed Hive deployment strategy and program, including outlining the new workflows and key change management activities to drive user adoption (governance, benefits monitoring, communication, onboarding etc.). Successfully coordinated the onboarding and transition to Hive of 800 users in 6 weeks.

Arthur D. Little

Consulting & Auditing

Manager, Digital Problem Solving, New York Lead

New York, États-Unis d'Amérique

May 2018 - December 2019

Management consultant focused on digital strategy, digital transformation and product management.

Appointed as Arthur D. Little’s New York-based Digital Lead, with the target of helping establish the new office, involving extensive business development activities alongside project delivery.

Example of consulting projects:

- IoT MedTech Startup - Acting as Interim Head of Product, led the company’s digital platform rebuild activities, delivering a new scalable platform comprising a patient mobile app and clinician web portal. Leveraging agile processes, coordinated a team of 10 people across software engineers, designers and digital analysts. Also delivered: product roadmap, migration plan, end-user testing, ISO 13485 documentation, commercial support.

- Casino & Hospitality Group - Working with the management team, shaped the new casino’s digitally-enabled customer experience strategy aiming to deliver a gamified experience across online and the casino floor.

- IoT MedTech Startup - Defined and supported the implementation of the company’s commercial and scale out strategy including: market analysis, development of the new strategy and business model, value proposition and customer testing, new target operating model, internal change management, investor communications.

- Global Chemicals Company - Led the assessment of innovation management tools to identify the best fit among 50+ options based on the company’s requirements, existing processes and structures.

- Global FTSE 100 Online Education Company - Led the assessment of customer support operations to identify solutions to reduce customer support call volumes. This included call volume modelization and identification of key issue drivers across customer support operations to identify operational enhancements.

- Global Insurance Service Company - Designed a new Human Resource operating model aiming to move to a global shared service center model. Reviewed existing HR operations globally and outlined the new model including new structure, roles and responsibilities, supporting processes and techs, associated cost model.

- Leading European Betting and Entertainment Company - Reviewed the existing IT Service Management operating model to enhance ITSM in preparation for merger activity including new processes and tools.

- Global FTSE 100 Online Education Company - Acted as Customer Experience Lead for a customer experience transformation initiative. The initiative delivered a solution to enhance incident communications with customers, considering changes across people, process and technology

Arthur D. Little

Consulting & Auditing

Manager, Digital Problem Solving

Cité de Londres, Royaume-Uni

February 2017 - April 2018

Arthur D. Little

Consulting & Auditing

Consultant, Digital Problem Solving

Cité de Londres, Royaume-Uni

July 2014 - January 2017

Arthur D. Little

Consulting & Auditing

Business Analyst

Cité de Londres, Royaume-Uni

May 2013 - June 2014

Arthur D. Little

Consulting & Auditing

Business Analyst Intern

Cité de Londres, Royaume-Uni

November 2012 - March 2013

Hannah Deppenkemper - Arthur D. Little

8/19/2020

Throughout my time at Arthur D. Little, I worked on several projects that Laurie managed. It has always been a great pleasure working with Laurie and I can highly recommend her for any project. Laurie is very organised and diligent. She is incredibly strong in providing clear, concise information and messaging to C-level stakeholders and team members alike. Her reports and slides are always very well structured and easy to digest. Nevertheless, she’s great at researching and reviewing various sources and datasets to find the relevant information. Laurie is extremely hard working and manages stress and high workloads very well. Her positive can-do attitude and strong problem solving approach makes it very easy and enjoyable to work with her. She drives things forward, challenges the status-quo when relevant, and always has a strong customer focus. I’d always like to work with Laurie again and can highly recommend her given her professional experience and my own experience of working for and with her.

Education

charter modal image

Success is a team effort

Contribute to this success and the community's professionalism by signing the Freelancer Code of conduct

Sign the code