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Katy O.

Ex-Amazon |Product & Project Manager |EU

Remote from City of London

  • 51.5073
  • -0.127647
Propose a project The project will only begin when you accept Katy's quote.
Propose a project The project will only begin when you accept Katy's quote.

Location and geographical scope

Location
City of London, United Kingdom
Remote only
Works remotely most of the time

Preferences

Project length
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months

Verifications

Languages

Categories

Skills (6)

Katy in a few words

An effective project/product manager with a honed ability to identify bottlenecks & solutions. I’m dedicated, customer-obsessed & results-driven.
• Program management for partners’ products. Software integration & data flow management -Mobile & Web platforms - Just Eat, Spain
• Achieved product improvements through program management for 11 markets - StubHub/ Ticketbiz
• Achieved a +3% in SLA performance, through reduction of operational burden in NLU data procurement - Amazon Alexa
• Product management to re-launch the AAP Video adverting product across Europe resulting in +8M USD uplift in 12 months- Amazon

Portfolio

Portfolio only available to registered users

Experience

Smart Recruiters

Human Resources

Lead Product Manager Candidate

Madrid, Spain

July 2020 - Today

- Continuing to execute on Lead PM duties to define and launch a brand new business unit by, owning 2020/1 Roadmap on 10 + products to support and monetize of our candidate's worth XX million USD.
- Leading change management in immediate development team to establish best working practices in addition to process improvements in a wider product department.
- Owning the product roadmap, requirements for the development team, and driving prioritization with core and dependent tech teams.
- Working with cross-functional leaders to establish and socialise the product performance metrics to establish momentum
- Closely collaborating work with marketing, PPM, Legal, Infosecurity to ensure the new business areas successful launch

ERUDIT AI

Human Resources

Cheif product Manager , Gerente de producto

Madrid, Spain

January 2020 - April 2020

Natural Language Processing of Neural Networks HR AI B2B SaaS: Assessing workplace anxiety, burnout rates
• Work with UX to build from scratch a workplace anxiety and wellbeing product using NLP neural networks.
• Conducted focus groups translating user needs to business requirements for a six-month roadmap & prioritized urgent demands. Identified market positioning & craeated product marketing. Embedded agile best practices.
• Led multi-disciplined teams to build the core product for 3 user levels (HR Director, C-Suites, Managers) i.e. identifying NLP Neural networks for communication, stress, depression, anxiety, burnout
• Working with front & back end engineers to define & build the product MPVs for non-core product features: MFA authentication, OAuth & IMAP, PDS2 payments, GDPR & US Privacy Shield, Cyber security measures, Bulk Employee onboarding, LinkedIn scrapers, Gamifying Setting & Setup spaces & Super User experiences
• Resulted in launch with our first three 500+ employee wide clients in Barcelona.

Just Eat Spain

Food Industry

Global Customer Experience Product Manager

Madrid, Spain

August 2019 - December 2019

• Led a steering group for the integration of the ‘Voice of the Customers program’ VOC tools, Usabilla and Chattermill for (Couriers, Restaurants
& Users). I managed the data stack in Bigquery, Optimus and Amazon S3 buckets to enable insight at all funnel events.
• Conducted conversion-focused root-cause analysis identifying pain points across all partner platforms. Connection with OKRs, enabled customer
data to be incorporated into financials & product improvements for 2020 roadmaps to tackle partner & user erosion.
• Led a project to incorporate dish photos on menus, informed by analysis, A/B experimentation, UX testing. This resulted in a +9% in conversion
on Just Eat. 2020 plans are to expand this to Menulog & Skip the Dishes.
• Launched a restaurant partner program through incorporating customer reviews on the ‘Partner Center’. Socializing Restaurant Performance
Score + Customer metrics resulted in a +4% performance. This program led the planned continuation of additional product features over 2020.

STUBHUB

Entertainment & Leisure

International Technical Program Manager (Contractor)

Bilbao, Spain

January 2019 - August 2019

External recommendations

Check out Katy's recommendations

Education

Certifications