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Katy O.

Ex-Amazon |Product & Project Manager |EU

Remote from City of London

  • 51.5073
  • -0.127647
Propose a project The project will only begin when you accept Katy's quote.
Propose a project The project will only begin when you accept Katy's quote.

Location and geographical scope

City of London, United Kingdom
Remote only
Works remotely most of the time


Project length
  • ≤ 1 month
  • Between 1-3 months
  • Between 3-6 months




Skills (6)

Katy in a few words

An effective project/product manager with a honed ability to identify bottlenecks & solutions. I’m dedicated, customer-obsessed & results-driven.
• Program management for partners’ products. Software integration & data flow management -Mobile & Web platforms - Just Eat, Spain
• Achieved product improvements through program management for 11 markets - StubHub/ Ticketbiz
• Achieved a +3% in SLA performance, through reduction of operational burden in NLU data procurement - Amazon Alexa
• Product management to re-launch the AAP Video adverting product across Europe resulting in +8M USD uplift in 12 months- Amazon


Portfolio only available to registered users


Smart Recruiters

Human Resources

Lead Product Manager Candidate

Madrid, Spain

July 2020 - Today

- Continuing to execute on Lead PM duties to define and launch a brand new business unit by, owning 2020/1 Roadmap on 10 + products to support and monetize of our candidate's worth XX million USD.
- Leading change management in immediate development team to establish best working practices in addition to process improvements in a wider product department.
- Owning the product roadmap, requirements for the development team, and driving prioritization with core and dependent tech teams.
- Working with cross-functional leaders to establish and socialise the product performance metrics to establish momentum
- Closely collaborating work with marketing, PPM, Legal, Infosecurity to ensure the new business areas successful launch


Human Resources

Cheif product Manager , Gerente de producto

Madrid, Spain

January 2020 - April 2020

Natural Language Processing of Neural Networks HR AI B2B SaaS: Assessing workplace anxiety, burnout rates
• Work with UX to build from scratch a workplace anxiety and wellbeing product using NLP neural networks.
• Conducted focus groups translating user needs to business requirements for a six-month roadmap & prioritized urgent demands. Identified market positioning & craeated product marketing. Embedded agile best practices.
• Led multi-disciplined teams to build the core product for 3 user levels (HR Director, C-Suites, Managers) i.e. identifying NLP Neural networks for communication, stress, depression, anxiety, burnout
• Working with front & back end engineers to define & build the product MPVs for non-core product features: MFA authentication, OAuth & IMAP, PDS2 payments, GDPR & US Privacy Shield, Cyber security measures, Bulk Employee onboarding, LinkedIn scrapers, Gamifying Setting & Setup spaces & Super User experiences
• Resulted in launch with our first three 500+ employee wide clients in Barcelona.

Just Eat Spain

Food Industry

Global Customer Experience Product Manager

Madrid, Spain

August 2019 - December 2019

• Led a steering group for the integration of the ‘Voice of the Customers program’ VOC tools, Usabilla and Chattermill for (Couriers, Restaurants
& Users). I managed the data stack in Bigquery, Optimus and Amazon S3 buckets to enable insight at all funnel events.
• Conducted conversion-focused root-cause analysis identifying pain points across all partner platforms. Connection with OKRs, enabled customer
data to be incorporated into financials & product improvements for 2020 roadmaps to tackle partner & user erosion.
• Led a project to incorporate dish photos on menus, informed by analysis, A/B experimentation, UX testing. This resulted in a +9% in conversion
on Just Eat. 2020 plans are to expand this to Menulog & Skip the Dishes.
• Launched a restaurant partner program through incorporating customer reviews on the ‘Partner Center’. Socializing Restaurant Performance
Score + Customer metrics resulted in a +4% performance. This program led the planned continuation of additional product features over 2020.


Entertainment & Leisure

International Technical Program Manager (Contractor)

Bilbao, Spain

January 2019 - August 2019

External recommendations

Check out Katy's recommendations