Hichem Amrane

Senior Project Manager & PMO | PMP | SAFe

Moves to Paris, Paris

  • 48.8828
  • 2.382
  • Indicative rate €680 / day
  • Experience 7+ years
  • Response rate 100%
  • Response time 24h
Propose a project The project will only begin when you accept Hichem's quote.

Availability not confirmed

Propose a project The project will only begin when you accept Hichem's quote.

Location and geographical scope

Location
Paris, France
Can work in your office at
  • Paris 19e Arrondissement and 50km around
  • Paris

Preferences

Project length
  • Between 1-3 months
  • Between 3-6 months
  • ≥ 6 months
Business sector
  • Hospitality
  • Luxury Goods
  • Travel & Tourism
  • High Tech
  • Entertainment & Leisure
+11 autres

Verifications

Languages

  • Anglais

    Full professional proficiency

  • Français

    Native or bilingual

Skills (30)

Hichem in a few words

With more than 20 years’ experience in management of complex projects where multicultural, multidisciplinary teams are involved, I help organisations to cope their challenges and help businesses transform; business processes, digital and cultural transformation.

At each of my missions, I was delighted to intervene as

• Functional Consultant for the framing of the projects and to guarantee the realization in the respect of the imposed constraints and the alignment of the information systems with the business.

• PMO within the information systems and business departments for managing project portfolios, strategic planning, product roadmap, risks, budget and performance monitoring.

• IS Project manager within fields as CRM, management control, optimisation of business processes, customer journey and value chain.

• Change Manager with the aim of preparing individuals and organization to adapt to the new ways of working and to digital, business transformation.

Experience

Accor - Groupe Accor

Hospitality

Global PMO – Strategic Planning

Issy-les-Moulineaux, France

November 2016 - March 2020

Digital Services department :100 pax; budget: Run 10 M€ / Build 7M€ (2016/17)
B2B Global Sales division: 40 Programs/projects; build: 12 M€ (2018) Digital Products division: 21 Programs/projects; Build 43M€ (2019/20) Global PMO in charge of managing strategic digital projects for the distribution of Accor Group services (CRM, Loyalty, B2B Sales, Events, OTA, Relationship Marketing, Payment, GDPR, MDM, Data, Security, eCommerce...)
✓ Framing, governance, organization and animation of the various project committees.
✓ Projects portfolio management
✓ Management of the product and consolidated roadmap.
✓ Supporting business owners in building business plans and
calculating project profitability, expressing needs, defining key
performance indicators
✓ Risk management
✓ Capacity plan management
✓ Build and Run budget management; Opex / Capex
✓ Measurement and monitoring activities of project and product
deliveries
✓ Cost reduction
✓ Actions for cultural transformation and for operational
excellence.

MAIDKEN

Consulting & Auditing

Startups & Business development

Paris, France

February 2014 - October 2016

✓ B2B & B2C prepaid service management – Personalize offers &
payment (100% digital)
✓ IA - Application serving employees and improving well-being and
quality of life at work.

Edenred SA - Edenred

Human Resources

Corporate Project Management – Business Ownership Manager

Malakoff, France

March 2010 - January 2014

Edenred offers payment solutions for specific uses dedicated to food, mobility, motivation, and business payments.
✓ Business ownership on the CRM domain
✓ Optimization of the customer journey and experience.
✓ Touchpoints analysis, removing pain points & improvement of
the value chain
✓ Impact analysis of the transition from transactional processes to
digital processes.

Technical environment
✓ Management of the deployment roadmap of the core business solution (Issuing & Redemption B2B prepaid solutions)
✓ Strategy, planning and management of the functional acceptance plan

Astek

Consulting & Auditing

Project Leader

Boulogne-Billancourt, France

January 2000 - December 2001

Consultancy for

Completel – (purchase by SFR Business) – B2B telecommunication operator. Local loop model.
CRM Project Leader
▪ Designanddevelopmentofapricessimulation tool.

Ministère du Travail et de l’Emploi
Project Leader
S.N.C.F
▪ Implementation of Client Server and Web application for managing work/study et lifelong learning measures.
▪ Budgetandchangemanagement
Design and development engineer
▪ Design and development of a client-server application identifying the obsolescence of electronic and microcomputer equipment on board rolling stock.

Accor Services - Fiancial Services

Human Resources

Project Leader IS Finance – Management Control

Paris, France

January 2001 - December 2001

✓ Revamping of the financial reporting solution; Collecting financial data from subsidiaries and integration into the central repository.
✓ Evolution of the P&L and Operating statements; Interface with group consolidation.
✓ Internalization and integration of the solution into the group's IT ecosystem.
✓ IT & business documentation

Accor Services - Financial Services - Groupe Accor

Human Resources

CRM Project Director & PMO

Paris, France

January 2002 - December 2007

24 subsidiaries deployed, 1600 users, Budget 5M€
✓ Design and implementation of the Group CRM solution to support the efficiency of sales forces (opportunity management, prospection process, quote management, Contract management), operational marketing ( Marketing program budget, marketing plan management, targeting, lead management, ROI), customer service (Incident and knowledge management), CTI integration and interfaces with middle & back office.
✓ Single Client View for unified data and better engage with customer.
✓ CRM availability on smartphone and digital tablet.
✓ Program coordination
✓ International deployment of the solution
✓ Integration into the local information system
✓ Elaboration and execution of the business and IT training materials
✓ Business and technical training
✓ Management of the group contract with the ERP
software company
✓ Budget management
✓ Definition of project and business KPIs
✓ Deployment follow up and risk management

Accor Services - Fînancial Services - Groupe Accor

Human Resources

Business Process Analyst – Enterprise Architecture

Malakoff, France

January 2008 - February 2010

✓ Modelling and optimization of the operational and support business processes for a more precise vision of the organization of the company.
✓ Functional and application architecture
✓ Definition of the customer repository
✓ Carrying out operational audits, marketing scope, sales
and customer service and CRM information systems. 6 subsidiaries concerned (central, southern and northern Europe)
✓ Performance management and search for alignment of information systems with business vision.
✓ Action plan and improvement for the overhaul of operational processes and CRM

Edenred SA - Edenred

Human Resources

Responsable Maitrise d’Ouvrage – Direction de projets de Transformation Numérique

Malakoff, France

January 2010 - January 2014

- Conseil en interne et accompagnement des business units sur des projets stratégiques de transformation numérique des solutions prépayés.

- Optimisation du parcours et de l’expérience client.
Refonte des processus opérationnels et du CRM couvrant les activités marketing, ventes et service client, au Benelux.

- Pilotage de la maitrise d’ouvrage, de la réalisation, de la recette fonctionnelle et du déploiement de la solution CRM Groupe.

ACCOR SA - Groupe Accor

Hospitality

PMO-Stratégie & Transfo digitale | Plannification Projets Stratégiques | Gestion des performances

Issy-les-Moulineaux, France

November 2016 - March 2020

AccorHotels– Siege international – Issy les Moulineaux 2016/19
Global PMO – Strategic Planning
Dir. Digital Services :100 pax ; budget : Run 10 M€ / Build 7M€ (2016/17)
Division Global Sales Siege : 27 projets ; Budget build : 35 M€ (2017/18)
Dir. Produits Digitaux : 65 projets ; budget Build 26 M€ (2018/19)
Global PMO en charge du pilotage des projets digitaux stratégiques pour la distribution des services du Groupe Accor (CRM, Loyalty, Ventes, Events, OTA, Marketing Relationnel, Paiement, RGPD, MDM, Data…)
 Cadrage, gouvernance, organisation et animation des différentes instances de pilotage et suivi des projets
 Pilotage de la roadmap produits et consolidée.
 Accompagnement des business owners dans la construction des business plans et calcul de rentabilité des projets, l’expression des besoins, la définition des indicateurs de performance, la mise place de la gouvernance et l’organisation des projets.
 Gestion des risques
 Gestion du plan capacitaire
 Gestion budgétaire Build et Run ; Opex / Capex
 Mesure et suivi des indicateurs de performance projet et business
 Actions de transformation culturelle et pour une excellence opérationnelle.

Aurélie Sage - ACCOR

1/27/2020

J'ai travaillé avec Hichem pendant 2 ans de façon directe ou indirecte et je le recommande sans réserves pour un poste de PMO pour sa capacité de travail, d'organisation et son écoute. Hichem a su comprendre les enjeux métiers et les retranscrire au mieux. Non seulement Hichem a toujours fait preuve de professionnalisme mais il est devenu un élément central de l’équipe très rapidement tant pour ses qualités professionnelles que personnelles.

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